
ThreatDown
Premium Support
Sometimes you need a little extra help.
ThreatDown is here for you.
Premium Support empowers our customers to maintain peak performance and minimize downtime, providing peace of mind and uninterrupted operations.
How does Premium Support work?
Premium Support builds on our best-in-class standard support with improved response time SLAs, extended support availability and more.

Key Benefits
Award-winning customer support
Protect your organization’s workstations, servers and more with award-winning prevention, detection and response.

“[ThreatDown] is easy to implement and use, customer support is quick and they now have implemented a system of success manager that I’m pleased with.”
Ricardo B., IT Manager
Premium Support is available with all ThreatDown Bundles
Core
Ideal for small organizations looking for basic antivirus.
What’s included:
- Incident responsei
- Next-gen AVi
- Device controli
- Application Blocki
- Vulnerability Assessmenti
Optional add-ons:
- +Core for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Premium Support / Contact sales
Advanced
Ideal for organizations looking for well rounded cybersecurity.
Everything in Core included plus:
- Ransomware Rollbacki
- Endpoint Detection & Responsei
- Patch Managementi
- Managed Threat Huntingi
Optional add-ons:
- +Advanced for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Premium Support / Contact sales
Elite
Ideal for organizations looking for support from expert analysts.
Everything in Advanced included plus:
- Managed Detection & Response (includes Threat Hunting)What’s this?
Optional add-ons:
- +Elite for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Premium Support / Contact sales
Ultimate
Recommended for organizations that want peace of mind.
Everything in Elite included plus:
- DNS Filteringi
- Premium Supporti
Optional add-ons:
- +Ultimate for Servers /
- +Mobile Security /