ThreatDown

Premium Support

Sometimes you need a little extra help.
ThreatDown is here for you.

Premium Support empowers our customers to maintain peak performance and minimize downtime, providing peace of mind and uninterrupted operations.

How does Premium Support work?

Premium Support builds on our best-in-class standard support with improved response time SLAs, extended support availability and more.

Premium Support Chart

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Key Benefits

Priority Case Routing

Faster Response Times

24×7 Phone Support for Sev 1 Cases

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Award-winning customer support

Protect your organization’s workstations, servers and more with award-winning prevention, detection and response.

Voted a leader in 42 categories including “Best Support”.

Recognized for exceptional customer satisfaction.

Customer’s Choice in North America for Endpoint Protection Platforms.

“[ThreatDown] is easy to implement and use, customer support is quick and they now have implemented a system of success manager that I’m pleased with.”

Ricardo B., IT Manager

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Premium Support is available with all ThreatDown Bundles

Core

Ideal for small organizations looking for basic antivirus.

Devices
Year

Save 10% for 2 years

Total

Add to cart

or Get a quote


What’s included:

  • Incident responsei
  • Next-gen AVi
  • Device controli
  • Application Blocki
  • Vulnerability Assessmenti

Optional add-ons:

  • +Core for Servers /
  • +DNS Filtering /
  • +Mobile Security /
  • +Premium Support / Contact sales

Advanced

Ideal for organizations looking for well rounded cybersecurity.

Devices
Year

Save 10% for 2 years

Total

Add to cart

or Get a quote


Everything in Core included plus:

  • Ransomware Rollbacki
  • Endpoint Detection & Responsei
  • Patch Managementi
  • Managed Threat Huntingi

Optional add-ons:

  • +Advanced for Servers /
  • +DNS Filtering /
  • +Mobile Security /
  • +Premium Support / Contact sales

Elite

Ideal for organizations looking for support from expert analysts.

Devices
Year

Save 10% for 2 years

Total

Add to cart

or Get a quote


Everything in Advanced included plus:

  • Managed Detection & Response (includes Threat Hunting)What’s this?

Optional add-ons:

  • +Elite for Servers /
  • +DNS Filtering /
  • +Mobile Security /
  • +Premium Support / Contact sales

Ultimate

Recommended for organizations that want peace of mind.

Devices
Year

Save 10% for 2 years

Total

Add to cart

or Get a quote


Everything in Elite included plus:

  • DNS Filteringi
  • Premium Supporti

Optional add-ons:

  • +Ultimate for Servers /
  • +Mobile Security /

Get started today

To learn more about Premium Support please contact Sales today.